Offers Resources Over The Holidays To Help Customers Get Their New Computers
REDMOND, Wash., December 21, 1998 - Tis the season for gift giving,
and in the digital age that means new computers and the latest PC software and
games. Millions of people around the world will receive new personal computers
this holiday season, and many of today's new machines come pre-loaded with
Microsoft's Windows 98 operating system.
For customers who need a little extra help, Microsoft is offering top 10 tips
for making the most of their computer experience:
- Check out the Microsoft holiday support page
Log on to http://microsoft.com/support/.
From there you can jump to the holiday support page. Microsoft has
consolidated popular topics, frequently asked questions (FAQs) and
troubleshooting tips for its hottest-selling products this holiday season.
- Sign up for a Microsoft Windows electronic newsletter
Microsoft's electronic newsletter is automatically e-mailed to you with tips
and tricks and the latest news on Windows. Subscribe at http://www.microsoft.com
- Check the Windows Update site regularly
One quick and easy way to make sure you have all the latest and greatest
software is by checking the Windows Update site at http://windowsupdate.microsoft.com
- Check the computer manufacturer's Web site for updates
If you install a new device like a keyboard or a mouse and it's not
functioning as it should, check the manufacturer's Web site for updated
device software. There may have been revisions since your hardware was
packaged. While you're there, see if there's a list of frequently asked
questions relating to your device. It is likely that others have had the
same experience as you, and the answer may be readily available.
- Register your products online
When available, registering your products online is easy and allows you
access to online support and update service for Windows 98, plus many more
- Scan for viruses regularly with an anti-virus program
Make sure you install a current anti-virus program and periodically scan for
viruses by using the latest virus signatures. Allow the program to remove
any viruses that it finds.
- Check Support Online for quick answers to your problems
Support Online is a great resource for questions or problems with your
software. Just type your question into the knowledge database, or access one
of the many FAQs. Support Online is available at http://support.microsoft.com
- Don't forget to read the "Readme.txt" files and "getting
started" documents that come with your software
Print them out if you can and keep them for future reference. These manuals
provide useful information to keep your computer running smoothly.
- Back up your data!
Routinely back up the data on your system to avoid losing important
- Call us! Microsoft engineers are available to help over the holidays
No-charge product support for select software products and all Microsoft
hardware will be available throughout the Christmas weekend, as well as on
New Year's Day. Customers can talk to support engineers from 7 a.m. to 3
p.m. Pacific Standard Time on Dec. 24 - 27, and Jan. 1. Check product
packaging to find out what the technical support policy is for your new
Whom to Contact
Customers with questions about Microsoft products should call the company at the
following product-specific phone numbers:
- Microsoft Windows 98 - (425) 635-7122
- Microsoft Plus! - (425) 635-7222
- All Microsoft games - (425) 637-9308
- All Microsoft multimedia software - (425) 635-7172
- Microsoft Expedia series - (425) 635-7146
- All Microsoft kid's software - (425) 635-7140
- Microsoft personal finance software - (425) 635-7131
- Barney, Arthur, or D.W. dolls or software - (425) 635-5043
- All Microsoft Hardware products - (425) 635-7040
Customers can also reach Microsoft Product Support on the Internet at http://support.microsoft.com.
The site features special holiday support pages aimed at helping customers
troubleshoot issues they encounter with new software and hardware products
purchased during the holidays.
More Information Sources
1998-1999 The Active Network. All rights reserved.
Please click here for