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Welcome to AskAW! This section of our web site lets you submit questions about any problems/queries that you may have about Windows. Be it from a little icon that annoys you to hardware freezing your PC, we will try and help you out. You can submit your questions by e-mailing us at askaw@activewin.com.  You can browse through previous questions over at our Archive Page.  Who knows what you might find.

Here are the answered questions for 03-02-2001


 

Question

Submitted by Mike

I just added a processor to a windows 2000 machine, but it doesn't seem like the processor is being used, one hint is that there is only one graph in the 'task manager performance window'.. What do I have to do ? Please don't tell me 'reinstall' Thanks

Solution 1 Answered by Andrew Funderburk

Yep, you're going to have to reinstall. The reason for this is that the HAL, and quite possibly the Kernal, have to be changed. During the installation, the setup program decides which version of each to use. If it detects one processor, it installs the singler processor version, and two processors, the two processor version. So back up your important info and get to reinstalling. Sorry bud.

Solution 2 Answered by John Lampson

Mike, Good news, you don't have to reinstall. http://www.i386.com/default.asp?page=docs/admin-mps.htm&category=admin&id=934&keyword=ADMIN will show you how to do it for NT4 and it may also apply, but there is another way for Windows 2000! Go to your Device Manager and choose the option under Computer - whether it's Standard PC or ACPI or whatever - and select Properties. Choose to update the driver and choose All Files of this Class and choose the option that suits your need. Preferable is ACPI Multiprocessor. You'll have to reboot, of course. Cheers

 
 

Question

Submitted by Rick

I was wondering if you could solve this problem. I have a cable modem sharing an internet connection with two computers. How do I get rid of the proxy settings in IE permanently? I have to manually uncheck them every time I open the browser the way it is now. THANX

Solution 1 Answered by Ashton Smith

First of all, make sure that you are using Internet Explorer 5.5 with SP1, the version can be found in the Help Menu under About Internet Explorer. If you are just go to Tools, and then Internet Options. Then go to the Connections Tab at the top, and then click on LAN settings at the bottom. In that screen you can disable the use of a Proxy server.

 
 

Question

Submitted by Mike

Please help! My sister has a 166mghz. Compaq computer. We put WinMe on it and her cdrom went out followed by her modem 2 days later. Now we are hearing a ticking noise through the speakers, but not from them. It sounds like a fan or...? Could it be her sound card. Her system is 5 yrs+, but seemed to meet the requirements. Is WME damaging her system? Please help. Thanks

Solution 1 Answered by Ashton Smith

It sound like it is necessarily damaged, but you need to make sure that you are using the latest drivers for all of her components. I would also make sure that the firmware version on her CD-ROM is the most current, and that the BIOS version on the motherboard is up to date as well. You can check the manufacturer's website to check on these two.

 
 

Question

Submitted by Hock

Good Day! sir / mdm As mention above, how can I set the password to disable other person to using my PC. Is that this setting is due to Window or my BIOS set up. Can u let me know how to do it.. thank you.

Solution 1 Answered by Ashton Smith

It all depends on what Operating System you are running. You can setup user profiles in the Control Panel in Windows, but if you are using Windows 95/98/ME then these are just for personalization and not for security. If you are really worried about security, then I would suggest that you use Windows 2000 or NT.
You can setup a BIOS boot password that will require a password right when your computer turns on, before the Operating System loads. This is pretty good security, and can only be bypassed if someone opens your case and resets a jumper.

 
 

Question

Submitted by Bob

Gentlemen / Ladies: I would like to use BOTH Windows '98 AND Windows2000 on my "C Drive". Can I accomplish this without a partician? What would you suggest. I already have three (3) copies of Windows2000 installed. Is there ANY method of removing two (2) of them without reformatting??? What would you suggest. Thanks for your help.

Solution 1 Answered by Ashton Smith

What exactly do you mean that you have three copies of Windows 2000 installed? If you mean that you see it listed three times on your boot menu, well that doesn't mean that it necessarily exists three times. You can edit the boot.ini file on the root of your hard drive to clear out any extra entries.
As far as running Windows 98 and 2000 on the same partition, I would recommend it, but it probably is possible. Just remember that any program that you install in one OS won't work correctly in the other until you install it there too. In order to really have the registry and uninstall features working properly, you would have to have separate Program Files directories for each OS. It would get really messy, and I wouldn't advise.
Just partitioning, and you won't have these problems. There shouldn't be any reason that you can't use partitioning.

 
 

Question

Submitted by Ric

I have a Sony Vaio SuperSlim laptop (Z505S) that I need to update to Win 98 SE from Win 98 in order to use a Firewire CD-RW I just bought. It has no CD-ROM drive. For my software installs, I've been using the drive on my desktop machine over the LAN (it's 100 Base-T, so speed isn't an issue). However, I was wondering if it is possible/safe to do this with the 98 SE update I just bought. I realize that, at some point in the install, all the network drivers will change, but am hoping that the installer has some way to accommodate this. Thanks

Solution 1 Answered by Ashton Smith

The best thing to do would be to put the CD in the computer on your LAN and then copy the whole directory structure onto your laptop temporarily (if you have the hard drive space). The only files that you really need off of the CD are the files that end in .CAB and all the files that are in the setup directory with the .CAB files.

 
 

Question

Submitted by Matt

I recently installed a second OS on my comp, and it messed up so I wiped the drive, but my other drive still has it as the default operating system, so its at the top of the list of operating systems. I want to remove it from the list of choices but I don't know how. Please help.

Solution 1 Answered by Ashton Smith

I am not sure what you are using for your Boot menu, but if you are using the Windows 2000 boot menu, then you can just edit the boot.ini file off of the root of your boot drive. In there you can delete the extra OS. Just make a backup before you change it.

 
 

Question

Submitted by Edna

I am running windows 2000 on a brand new machine with IE 5.0 and freezing up on the internet a lot.....help....where do I start to troubleshoot this problem.

Solution 1 Answered by Ashton Smith

First of all, download and install Internet Explorer 5.5 with SP1. Then go to Windows Update from the Help menu in Internet Explorer while you are connected to the Internet and download all of the critical and suggested components. One of these components is SP1 for Windows 2000, this one is especially important.
If you are using any applications for streaming audio or video, make sure that they are up to date as well. For example, Apple QuickTime, RealPlayer, Windows Media Player. All of these applications have mechanisms built-in for updating to the newest version.
Finally, do a defrag on all of your hard drives, and make sure that you have more than 100MB of hard drive space free.

 
  

Question

Submitted by CBT

Alright folks I'm glad I found your site now lets see what you got. I'm running Win2k, MS Off 2k prem, and @home is my ISP over cable. This would all be very nice but... I use Outlook Exp. and when I click a link in my email often I will get a Program Error window that reads "home.exe has generated errors..." or "Explorer.exe has generated errors..." or "msimn.exe has generated errors..." then they all end with "...and will be closed by windows". What's up with that? I can't tell you how many times my email has been closed while I'm at some link I've been sent. Can you solve this? Microsoft suggested I go in and do a regedit for the Explorer.exe issue. I did it lasted for a while then started to reappear sporadically.

Solution 1 Answered by Ashton Smith

Make sure that you are using Internet Explorer 5.5 with SP1 and SP1 for Windows 2000. If you are, then I would re-install both of them.

 
  

Question

Submitted by Alex

Hi, How can I ghost from a master Hardisk to other hardisk through network. Is the software ghost has this capability? (Network ghost). I need this function so that I don't need to ghost every hardisk one by one and from place to place.

Solution 1 Answered by Ashton Smith

Yes Norton Ghost can copy over the network. It can be a pain to get the network drivers to load and a bit slow on the transfer, but it most definitely works. Information can be found at http://www.symantec.com

   
 

Question

Submitted by Sammond

Whenever I try to open a file downloaded from the internet (i.e. icon files), I get an error message saying "There was a problem loading file specified when running accessibility Wizard". As far as I know I don't use the accessibility wizard?

Solution 1 Answered by Ashton Smith

Uninstall the Accessibility Wizard in Add/Remove Programs in the Control Panel.

 
 

Question

Submitted by Josť

I can install windows 2000 advanced server in a Pc where already I have installed windows me. If yes how can I make this? Thanks

Solution 1 Answered by Frank Callanan

Setting up the dual boot is simple enough. You need 2 partitions, for each OS. Install Win ME first, n the secondary partition, and the install Win-2000 in the primary (C:) drive. Win 2000 will set up the dual boot for you.

 
 

Question

Submitted by Steven

Dear AW, I am currently working with the Microsoft Tahoe beta as a possible candidate for a document management system for the company. I like what I have seen in the Beta so far. Do you know of a targeted release date for this product and how it will be licensed? Thanks

Solution 1 Answered by Charles Putnam

Suggest you contact MS as there's very little info about Tahoe

 
 

Question

Submitted by Unknown

When I click on the Start menu and go to Find, the box that pops out says "empty" instead of what it normally says

Solution 1 Answered by Charles Putnam

Which version of Windows are you running? Check the taskbar properties to see if this checkbox has been cleared.

 
 

Question

Submitted by Heidi

Often a picture would not display! Instead I get a square with a red x in it! Like today (Feb./18) I open ca.msn.com and the picture below he title :6 steps to a new you - will not open !Can you help! Thank you.

Solution 1 Answered by Charles Putnam

Most likely, the problem is with the web site you're accessing, and not your system. Oft times a site is updated and a link to a graphic gets corrupted.
If this happens often, cleared out the "cache" - temporary internet files. Go to Control Panel, then Internet Options. The first tab has a button to clear out the temp files.

 
 

Question

Submitted by Justin

I accidentally bought the full version of Win 2000 Advanced Server instead of just the Win 2000 Pro CD. I opened the contents of the box before realizing my mistake, so I cannot return this version. Will the Advanced Server Software Installer allow me to just install Win 2000 Pro? If not, will there be any problem if I install Win 2000 Advanced Server on a PC that is networked, but is not a server or workstation of any kind? Thanks

Solution 1 Answered by John Lampson

Justin, There is a huge difference between the two if you install Active Directory. Otherwise, there are few differences that the average user will see. Advanced Server will run the same applications that Professional will with the exception of certain products like Partition Magic. When you install, you'll just have to not "Configure Your Server." Hope this helps

 
 

Question

Submitted by Rajesh

Dear sir: I am experiencing some problem in running login script ever since I have installed windows 2000 client on my machine. Every time when I login the login script would not start mapping drives till the <enter> key is pressed. Currently we run a Windows NT 4 server and every time a user logins in, the login script is run from the server and maps the network drives. I have installed SP1 and still have no success. Please do contact me if there is any suggestions or advice. Regards

Solution 1 Answered by John Lampson

Rajesh, Would it be possible to post a sample login script to show us? Sometimes the /persistent: no switch can cause some problems, but until I actually see the script, I can't be sure. I've run 2000 Pro on an NT 4 domain without problems, but the scripts are usually very simple (just mapping drives, setting the time, and stuff). Thanks

 
 

Question

Submitted by Alfred

Dear sir, What is the best way to move a file and print sharing NT server 4.0 SP4 old server to a new box . This unit has 78 shared printers installed as well as 359 user directories , I need to move the C: drive from an old server unit to a new one . any suggestion to the safest - easiest way .... Thanks.

Solution 1 Answered by John Lampson

Alfred, Ghosting the drive would be the easiest way. You may have to reinstall certain devices depending on the "age difference" between the two, but that's the easiest. For user directories, scopy.exe from the Resource Kit, or Secure Copy (http://www.ntsoftdist.com/product.cfm?id=789) which costs some money. For printers, I'm not sure. That's quite a few printers to have to manually create and set permissions on. Hope this helps

 
 

Question

Submitted by John

You may be able to help with this problem.
My System is , Gigabyte BX2000+ m/b, 128MSDRam,MatroxG400,IBM 45G 7,200rpm hdd, P700 cpu, Windows2000 Pro.
I installed windows2000, tuned it up and had it running nicely. I then proceeded to Convert it to NTFS Fat 64, this went well.
I then Converted it to a Dynamic Disk.
The System in this state worked Fine.
However some time down the track I decided I would like to go back to WindowsME.
Big Problem.
I did every thing by the Book as I normally do, Booted of a windows me floppy, run Fdisk and striped my HDD back to nothing, then recreated my Partition and made it active. That's one Big HDD 45gig , with no partitions.
I then re-booted and proceeded to install WindowsME.
The installation went well, so I carried on and installed all my apps.
Then when I re-booted , it got as far as saying Finished Updating Windows, and STALLED.
No matter what I do that's as far as it will go.
I've run Fdisk /mbr, format/q and re-installed windows, and each time that's as far as I can get.
I've re-fdisked and tried 5 partitions ie 5meg for boot drive and 4 x 10 meg partitions, all with no avail.
Yet the strangest thing about it all is I can re-fdisk it back to one big 45 gig drive and re-install windows2000 and ity runs perfectly, in either fat32, fat64 and Dynamic Disk.
A friend of mine suggested that the Dynamic Disk Conversion may have Corrupted the MBR and he suggested a Low Level Format may fix it.
The thing is I don't know of a Low Level Format Utility that will work with these big Drives, and weather this will fix the problem.
Would some type of Utility Software show any problems with the MBR, and or offer any repair procedure.

Solution 1 Answered by John Lampson

John, When you convert to Dynamic Disk, you can pretty much kiss Windows 9x good-bye...unless you use Wipe from IBM.
http://www-1.ibm.com/servlet/support/manager?rt=0&rs=0&org=hdd&doc=C9FBB7F70E212F5D86256756006E33CB
Download WIPE and run it by booting off of a Win98 (or similar) start disk It will work on more than just IBM drives.
Hope this helps

 
 

Question

Submitted by Hary

Hi, I am hary from India. I installed windows98 in machine. When I try to connect a machine in another domain. it's asking like this: Resource:\\machinename\IPC$ and password:. When I give the system administrator password, it's not accepting. What can I do to connect another machine in another domain. Please reply me very soon. Regards

Solution 1 Answered by John Lampson

Hary, You need to create a username on the domain for the user you're currently logged into Windows 98 as. For example, if you log on as Hary, you'll need to create a username on the domain named Hary. Hope this helps

  
 

Question

Submitted by Kathy

We will be migrating to Windows 2000 at the end of 2001. However, in the meantime we need to continue supporting our hardware and Windows 95. We have currently changed to the New IBM NetVista's which are a copper based 815 chipset. However we are having problems with large file copies. We can make it work on older equipment but not on this new equipment. We have worked with MS, Intel, Symantec and IBM to no avail. Does anybody have any ideas??? The magic number is approximately 30 meg. It will then lock up the entire machine. We have tried newer NIC drivers and older ones with no luck... of course, the basic response we get is wow, Windows 95??? We really no longer test on that.

Solution 1 Answered by John Lampson

Kathy, I haven't run into that problem. However, I can have you try sharing these files via a Web server, downloading them through the web browser, and seeing if you get the same thing. Also, are you copying these files from Windows 95? That's probably your issue. If you download 30+MB from the Internet, do you get the same problem? If you do run into this or any other glitches, or need some assistance during your Windows 2000 migration, let me know. I will be more than happy to assist you. E-mail me.

 
 

Question

Submitted by Helena

How many sub folder can you create in Window 98 and 2000?

Solution 1 Answered by John Lampson

Helena, I think the physical limit is 255 sub-directories. However, in my experience, beyond 8 sub-directories is usually too complex for most people to navigate.

 
 

Question

Submitted by Judy

I have a workstation that is about 15 minutes behind. I can set the time, but when you log back in it goes back to the original time. It isn't losing time, it just won't re-set. I have removed the policy restrictions, recopied the datetime.cpl file, made sure profiles aren't enabled, deleted *.pwl files and profiles subdirectories. It doesn't matter how I login it won't remain changed. Any ideas? Thanks

Solution 1 Answered by John Lampson

Judy, Have you checked to see if it runs a logon script that includes "net time \\server /y" ? That would modify the time on the computer every time you log on. Also, you may need to go into the system's BIOS to change this setting. Those are usually the two most common fixes.

 
 

Question

Submitted by Donna

I am getting an LTP 1 error when giving the print command. I've reinstalled the drivers, swapped print cable, yet it says the printer is not being read? What do I do next? Thanks

Solution 1 Answered by Candy Baker

Go to Start> Settings >Printers. Open it up and right click on your Printer. A menu will open up and click DELETE. Look carefully as your printer may be installed twice. Remove all printers. Shut Down your computer. Then restart it. Go back into the path as first given in the first sentence. Click on add new printer, and it will ask you for your software, do all of this with the printer turned off. Then shut down and restart your computer with the printer turned on. Windows should find the hardware drivers and finish the install.

 
 

Question

Submitted by Donna

A fellow educator is having this problem while using Adobe Illustrator. The software was working fine, and suddenly a type 2 error occurs at the very end of the loading process. We have reinstalled the software, allocated more memory, and have run utilities. Are there any extensions that can be causing this problem without having to go through the process of elimination? What next if not in the extensions?

Solution 1 Answered by Mean Drake

Don't just reinstall. Uninstall it...Remove its install folder. Reboot...Scandisk, Defrag and then install it.

Solution 2 Answered by John Lampson

Donna, Mean's suggestion will work fine for a PC, but your resolution may be a bit different. First, you'll want to try booting up with Extensions off, or simply, the minimal set and then reinstalling the software after uninstalling it. Also, most of the people here are more familiar with PCs, so your best bet is typically another forum like MacWorld's Mac911 (http://macworld.zdnet.com/subject/mac911/index.html) or by searching around on the software vendor's website.

 
 

Question

Submitted by Oliver

I run Win98, AOL 6.0, Office 2000, Norton 2001, Tweak UI, and MemTurbo as well as a few other programs. Hardware is a P3, 128 megs RAM, 56k Modem. (Just offering a little background) The problem I run into is with my folder settings ... they won't stay set. In folder options I have checked the box requiring that each folder's view setting must be remembered and it is set as a classic windows desktop. When I have the view set to details, the columns are never the same twice in a row and after looking through folders in explorer, the folder has been reset to large Icons and even the size of the window has changed. I have looked everywhere for a solution, books websites, programs to control the desktop, etc. Please Help. Thank you for your time.

Solution 1 Answered by Mean Drake

Don't set it to windows classic desktop then.
View>Folder Options>Customize....There too do not select windows classic

Solution 2 Answered by Candy Baker

Open My Computer, Tool, Folder Option, and see if you set it from My Computer, if they remain the way you want them. Often people want Control Panel in Large Icons and Windows Explorer in details. This is if what Mean suggested does not take care of your problem.

 
 

Question

Submitted by Erik

Hello, Some how I lost the ability to view thumbnails in a Folder. I can select the option however the pictures don't thumbnail. All you see is the folder icon in a square where the picture is? What do I do? Ps: could it have something to do with Adobe PhotoShop 6? Thank you for your time. Respectfully

Solution 1 Answered by Mean Drake

yes it does have to do with Installation of Photoshop. While installing you asked the installer to change the file associations. That modifies certain registry keys. ALWAYS do file associations manually. Now do you get thumbnails for any file type at all. BMP files at least...then I can help you. But if you feel you can edit the registry otherwise Don't bother. There's no other way to do it. Not even a reinstall. Only a Format and clean install will do it but if you can edit the registry...Only the ShellEx keys of the file types still giving the thumbnail need to be copied to the others like jpg and gif.

 
 

Question

Submitted by Will

I have a clean install of WinMe that has been remarkably stable for about 6 weeks. I went to install the newest 4 in 1 drivers from Via and the install program stalled out when the file transfer box popped up. I was able to close the app without problems but I tried to install again but no luck. I tried later to update my DX8 to DX8A and the same thing happened. I got past the EULA and then when the transfer file box popped up it stalled out. I later tried to update my video drivers to the latest 6.50 Nvidia drivers and the same thing happens. Get past the opening screens and then whenever the file transfer box pops up it stalls out. I can install new software without problems but when I try to update existing software is when the problem pops up. I tried restoring to an earlier date but no luck. I cannot say for sure when the problem started so its a bit of a mystery. All other functions are normal. I have tried disabling all extraneous programs such as Anti virus and the like with no effect. I go back a long way with Windows back to the early days of 3.0 and I have never seen anything like this. Any and all help will be appreciated.

Solution 1 Answered by Mean Drake

Maybe due to the system File protection feature in WinMe. Are all those Drivers WinMe certified?

 
 

Question

Submitted by Ian

I made a Windows 95 boot disc. Then I formatted my hard drive because it had so many errors on it. However, when I tried to use the Windows 95 boot disc, it did not work. Is there anywhere that I can download a proper windows 95 boot disc onto a floppy to use on my other computer? Thank you

Solution 1 Answered by Mean Drake

get a new floppy and make the disc on a friends computer. Even a win98 disc will do as all you need to do is to boot up the system. In Fact a Win98 disc will be better as you can Boot up the system with CDROM support but do not transfer sys files to C: as you will be installing Win95 later.

 
 

Question

Submitted by Onur

Hi, I am using Win ME. When I want to start some of my programs there is a dialog box saying Error Starting Program: "The MSVCIRT.DLL file is linked to missing export MSVCRT.DLL:?_U@YAPAXI@Z" I tried to search registry but I could not find a solution. How can I correct this problem? Thank You

Solution 1 Answered by Mean Drake

A thorough scandisk should remove the cross linking. Or else scandisk, defrag and as a last resort reinstall.

  
 

Question

Submitted by Unknown

i recently format my hard drive and re- installed windows98.i have voodoo3 and sis6326 monitor and american megatrends motherboard.when i goto install any games for example theme park,sims or championship manager i am told that install is not suceesful even though the game installs.so if i then try do uninstall i am told that is unable to do this operation.my device manager is also states that it can not initialize the 6326 graphics adapter are these problems linked .
any help would be welcome as i am going mad with these

Solution 1 Answered by Mean Drake

Seems you have 2 display adapters. The sis is probably the onboard card. Disable it in Bios.

 
 

Question

Submitted by Shirley

Hello, I hope you can help me. We have recently got a new computer and are on windows ME. Apart from a few teething troubles, we are really enjoying the net. One thing that bothers us though is the fact that now and again, the web page freezes. Or to put it another way, the mouse wont work or do anything. So we cant go back or exit or anything. Why? And what can we do to stop this happening? We have been told we should take the PC back to the shop. Is this necessary?

Solution 1 Answered by Mean Drake

Yes you should. Its probably a little hardware incompatibility. Sometimes bad RAM will do it.

 
 

Question

Submitted by Mark

Dear sir I wonder if you can please tell how I can delet the we addresses the address bar in IE5, Regards

Solution 1 Answered by Mean Drake

tools> internet options>Clear History

Solution 2 Answered by Candy Baker

After you do what Mean suggestion: To delete Autocomplete entries from the Address bar list 
The AutoComplete feature saves previous entries you've made for Web addresses, forms, and passwords. To delete entries from the Address bar, you must clear your History folder. You cannot clear individual entries from the list of saved entries. 
1. On the Tools menu in Internet Explorer, click Internet Options. 
2. Click the General tab. 
3. Under History, click Clear History. 
4. Change days to keep pages in History to "0", if you don't want to have to keep having to Clear History.

 
 

Question

Submitted by Logan

Dear ask AW: Perhaps you can advise me. I have Windows 98 installed on my "C" drive. I have a second hard drive, which I partitioned into 2 hard drives, a "D" and an "E" drive. I had 9 gigabytes of files on the "E" drive, but no operating system installed. I use it as a storage drive. I installed Windows 2000 with a fat32 partition to the "D" drive. The installation was successful, and now I have a dual boot system. However, all of the info disappeared from my "E" drive. Suddenly, a Windows "Recycle Bin"(which was not there before) and a top level folder, which was on my "E" drive before it crashed, now appeared on my "E" drive but can only be viewed as a Windows folder. When I try to view the "E" drive in MSDOS, by booting up with a Windows boot disk, or through Norton Diskedit, the "E" drive does not show up. I don't know if the crash was related to my Windows 2000 installation, but I'm guessing the "E" drive may have a messed up "fat table" or partition table. I have run the tilities scandisk, fdisk, norton, etc., but they keep telling me everything is peachy keen

Solution 1 Answered by Mean Drake

What does fdisk say. Does it recognise E: as a valid DOS partition. Can you see E: when running windows? Has it been converted to NTFS in error?

 
 

Question

Submitted by YVES CASTELLI

Hello, since I bought my computer(compaq presario 1200 note book)nobody could find my problems, even compaq,microsoft, onlines or my agent here in Thailand.(I am French) so how can stop for ever programs illegals operations (many times it stuck)even with original microsoft (quick restore sold with this computer)or with downloads programs,sometimes error on blue screen to kernell 32.please help A.S.AP.YHANK YOU SINCERELY

Solution 1 Answered by Mean Drake

What OS are you using. If it is Win98, then the problem can often only be solved by a format and reinstall. Also when you get these illegal operation messages, what do the details show. If it is the same dll responsible every time, then a simple replacement of the dll from the cab files will solve your problem.

 
 

Question

Submitted by Ronald

Hello, since I bought my computer(compaq presario 1200 note book)nobody could find my problems, even compaq,microsoft, onlines or my agent here in Thailand.(I am French) so how can stop for ever programs illegals operations (many times it stuck)even with original microsoft (quick restore sold with this computer)or with downloads programs,sometimes error on blue screen to kernell 32.please help A.S.AP.YHANK YOU SINCERELY

Solution 1 Answered by Candy Baker

First you need to remove the HP printer
1. Click Start, point to Settings, and then click Printers
2. Right click on the HP Printer, and then delete Printer. 
3. Turn off the computer. 
4. Shutdown the computer turn it on and Set up the Printer
To set up a printer
1. Click Start, point to Settings, and then click Printers
2. Double-click Add Printer, and then follow the instructions on the screen. 
3. Turn on the Printer, Restart the computer and Windows should find the drivers. 
4. If you want to print a test page, Right click the Printer icon in Printers, first make sure that the printer is on and ready to print. 

Solution 2 Answered by Candy Baker

Go to http://productfinder2.support.hp.com/servlet/FindIt?s=x&t=hp&q=Laserjet  and download the latest drivers.

 
 

Question

Submitted by Unknown

Could you please tell me what the organizational training costs of upgrading a university campus from Windows 95 to Win2K would be? (the campus consists of about 12,000 undergraduates) Thanks 

Solution 1 Answered by Candy Baker

Go the Microsoft website and ask them http://register.microsoft.com/contactus/contactus.asp 

 
 

Question

Submitted by Unknown

got a question... do you know where i can get the file "ks.cat" 

Solution 1 Answered by Candy Baker

I found it here http://www.driverforum.com/inputdevice/9341.html  

 
 

Question

Submitted by Linora

Hi I really hope that some one will help me. My computer cannot open 'helpctr.exe' The problem started when I went into system restore to restore the computer to an earlier date. Incidentally I seem to have lost system restore too. I need to open that window since it is teaching me how to use the computer. Hope that you can help me. Thanks 

Solution 1 Answered by Candy Baker

What OS are you running? If it is WIN-ME just reinstall from the CD and you will have it back, it happened to me. 

 
 

Question

Submitted by Vid

Is there a way to change the default refresh rate under Windows 2000? Each time I start a game (doesen't matter which one), Windows change the refresh rate to 60Hz under all avaliable resolutions. I have the voodoo 3 AGP card with the latest drivers. Thank You for answering my last question (it solved my problem :) Sincerely

Solution 1 Answered by Candy Baker

Check and see if the Adapter is set to Default or Optimal, then change it to the other. It sounds like it is set at Default. 

  
 

Question

Submitted by Shirley

Hi, My name is Danile Gaston and I was wondering if there are any programs or ways in windows itself that I can deny users access to the control panel and from the ability to change system files without having the proper password? Any help you could give would be appreciated. 

Solution 1 Answered by Candy Baker

I do not know how to protect your Control Panel, but here are a couple of interesting password protections you can use:
1.To protect your files by assigning a screen-saver password 
1. Open Display properties in Control Panel. 
2. On the Screen Saver tab, in the Screen Saver list, click the screen saver you want to use. 
3. Select the Password protected check box, and then click Change. 
4. Type your password, and then confirm the password by typing it again

2. To password-protect your computer during standby or hibernation 
1. Open Power Options in Control Panel. 
2. Click the Advanced tab, and then select the Prompt for password when computer goes off standby and hibernate check box. 
Notes
Another way to open Control Panel is to click Start, point to Settings, and then click Control Panel. If you don't see the item you want, - - click - view all Control Panel options. 
You use your Windows password for both standby and hibernate. 
The power management options you see will vary depending on the exact hardware configuration you have. 

 
 

Question

Submitted by Pat

I know it probably sounds crazy, but I am looking for a mouse that does make the awful clicking noise. Is there such a thing.  Please help or refer me to someone who can.  Thank you

Solution 1 Answered by Candy Baker

Go to the large computer stores, Office supply store and look at the laptops. The laptops have a pad that you use instead of a mouse and you won't hear any clicking sounds. They also, have a large supply of mouse's that you can tryout and find what is suitable for your needs.

 
 

Question

Submitted by John

to ActiveWin I would like to know how to remove new from right click (desktop) entry ? 

Solution 1 Answered by Marc Strickland

You can remove items from "new menu" when right clicking. Use the new tab in TweakUI to do this. I do not think you can remove it all together, however, by eliminating the ones you are not apt to use you can speed the whole process up.

 
 

Question

Submitted by James

Hi! I'm running a 466 Celeron with WinMe, and I'm having a dog of a time trying to remove Media player 7 from it. Does anyone have any ideas about how to go about doing this? I've tried installing 6.4 over the player 7, but that doesn't seem to work. It's most annoying to me because I've lost the use of lots of audio codecs in particular, inside programs like VirtualDub. Thanks in advance! 

Solution 1 Answered by Marc Strickland

I believe Media Player 7 is an intrical part of WinMe and do not think you can remove. You can, however, install 6.4 into a different directory and use it instead of MP7. Did you know you can change the skin on MP7 to reflect the design used on MP6.4 and earlier. Give it a try.

 
 

Question

Submitted by Nick

I have a Gateway Performance600 I want to overclock. I'm running Windows 98SE. My specs if you can even help me are:
Pentium 600E Mhz 
Intel Tabor3 100Mhz Motherboard
Intel 82443BX Chipset
256Mb 100Mhz SDRAM(DIMM)
nVidia TNT2 32Mb (overclocked)
Ultra66 IBM 46Gig 7200rpm Drive
CANNOT CHANGE FREQ.-VOLT. THROUGH BIOS
Please help in any way you can, Nick 

Solution 1 Answered by Marc Strickland

Contact the manufacturer of your motherboard. Chances are you will have to changes jumper settings on the motherboard itself. Read the manual that came with your computer. The manual should explain how to do this as well.

 
 

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