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Welcome to a relatively new feature here at ActiveWin. This lets you, the visitors submit questions about any problems/queries that you may have about Windows. Be it from a little icon that annoys you to hardware freezing your PC, we will try and help you out. You can submit your questions by e-mailing us at firstname.lastname@example.org.
Here are the questions for: 07-15-2000
Question: I have a problem with getting E-Mail card. When I get a E-mail card it will not play on my computer. A thing comes up and it says that this file can't be found. What is the problem here. I have been told that some of my files has been deleted.
Solution 1: Might need a bit more info on this one mallisa is it a file that you are being sent over email or is it a link to a webpage that you are trying to view. If its a file you have been sent you may be missing the Visual Basic Runtime files that some programers use to help they right their programs. You are looking for Version 6 runtime files all you do is download them double click on the downloaded program follow the on screen instructions and rebbot your computer when prompted. (Im not sure of the location where you can download these from any one remember where M$ hides them??) If you are following a link to a webpage, It is most likely the site is using Flash a special type of animation program that allowes movign images and sound on a webpage but it requires a special plugin if your system isn't downloading it automatically or the webpage isn't set to send you the file goto. www.macromedia.com and it will downlaod and install the file for you. - John Carnell
Solution 2: What browser
are you using? If you use Internet Explorer 4.x or Higher, try
downloading the latest Java Virtual Machine if you dont know what it is,
just download it by clicking the following link:
Submitted By: Melissa
Question: I have a problem that the sound card is disabled by windows upon a cold boot. There is a yellow exclamation point in Device Manager, and no speaker icon in the system tray. If I reboot Windows, not the entire machine, everything is ok! I had a Creative Labs Vibra 16 ISA card, and I have tried a Yamaha PCI card. Same result. It is a home-built machine. Soyo 5EHM mobo, Win98 SE, an ATI AGP video card, a 56k ISA modem on com2 IRQ3, and the sound card, that's it. The PCI card does not let me change resources of course. Any ideas?
Solution 1: Reset your BIOS to its defaults? Re-install Windows or upgrade to Windows 2000 or Windows ME (when it is released)? I really can't give a good enough answer to this question. I have never ever come across such a strange problem.- Simon Porter
Solution 2: When you
double click the icon in the device manager, what does it say in the
message window? If it says that widnows cannot find an empty resource,
you must have used up all the com resources.
Solution 3: Ok this is a
simple one it is an irq problem first thing to do is drop into bios and
set all you motherboard resources off of Auto and set to pci/isa rather
than Legacy ISA. Give it a reboot into windows. Now last time i check
you should be able to alter the IRQ assignment for the sound card in
resources if you cant.
Submitted By: Charlie
Question: Word 98 allowed multiple files to be
entered and listed in the target area of an icon's properties. When
clicking on the desktop icon a single Word session would open with
multiple files opened.
Solution 1: I believe
it's a natural design of Word 2000, the concept is like Internet
Explorer browser, you wont be able to open another web page in the same
window (we are not talking about frames here). As you may see the
Document windows button only has a "X" button, there's no
minimize and maximize button.
Solution 2: You can't change it. Word 97 was a MDI app. Mulitple document interface. Word 2000 is SDI. Single document interface. - Mean Drake
Solution 3: I'm afraid it is a design on Office 2k its self as well as word 2000 nothing you can do about it at the moment you could try Staroffice by sun Microsystems I believe it still supports MDI. - John Carnell
Submitted By: Unknown
Question: Hello. I am getting a new laptop computer by the end of the month. I wanted to make sure I backed up as often as possible so I won't have to worry about anything. Can you please recommend a really good program to use for backing up my computer? I would really appreciate it. Thank you very much for your time!
Solution 1:The two probably best options for backing your system up does not mainly depend on software. If there are just certain files, like reports you may type up and such, you may just want to invest on buying a zip disk. These disk's hold 100 megabytes of data a piece, plenty enough space to backup documents and keep them on disk. If you wanted to backup programs and maybe even your entire system, then you would want to invest in either a tape drive or an extra hard drive (my preference would be the hard drive, they are a little more costly, but more reliable). The tape drive can hold up to as much as you need since there are tape drives that can hold more than hard drives. This way you can back up your software and system and if it crashed or you needed anything you can just go right to it and get it again. The hard drive can hold a lot of data depending on how much you spend. These are more reliable since you dont have to worry about a tape breaking, they are faster, and you have direct access to it instead of having to use a data translation software to retrieve it from the tape. I hope I've answered your question. - Jason Rainwater
Solution 2: From your
motif of getting a new notebook, I assume you do two kinds of backups,
System backup, and data backup. I've tried many backup software for my
self, and I found Winrescue (http://superwin.com) is a good alternative
for backing up both your system configuration, system file, and data
backup, An alternative freeware like Rapid backup (mlin.net)will do a
good job too. All this kind of backups needs disk space, a cd burner
through LAN access would be very handy, but since you don't have your
notebook yet, make sure you have lots of disk space (12gb or more) for
your HD, and try to partition it so you can put your documents and
backups in a different partition. For an example, have at least 3
partition, C:\ for system, D: for Programs and/or games, E: for your
data, archives, mp3s, or backup, as for the size, assuming you have
12.gb, 1.5 gb is good enough for Windows file and microsoft office, 4 gb
for D:\, and the rest is for E:.
Solution 3: I really
don't think you would need anything more than the backup program
included with Windows. Though I would have to say the Windows 2000
version is the best as it allows you to schedule backups. If you are not
getting Windows 2000 preinstalled on your laptop then have a look at
http://www.veritas.com/ This is the provider of the software included
with Windows 2000.
Submitted By: Kathy Pitts
Question: I hope you can help me with this.
Whenever I log on to my computer, I get the following message:
"Cannot find a device file that may be needed to run Windows or a
Windows application. The windows registry or SYSTEM.INI file refers to
this device file, but the device file no longer exists. If you deleted
this file on purpose, try uninstalling the associated application using
its uninstall or setup program. If you still want to use the application
associated with this device file, try reinstalling that application to
replace the missing file. C:\RealTime\System\viaspoxd.vxd Press a key to
Solution 1: Click Start > Run. Type REGEDIT. Now search for these two file names and delete them. Please do backup the Registry before hand by clicking Registry > Export Registry. This usually gets rid of such a message.- Simon Porter
Solution 2: You must have
uninstalled some program that deleted the file, but leaving the registry
Solution 3: Here is your
fix for this one this gives the direct path to get rid of them:
Solution 4: With the
missing file having a directory structure off the root would suggest an
older or DOS oriented application/tool with Windows support by supplying
a Virtual Device Driver (.vxd). The SYSTEM.INI would be the offending
Submitted By: Isabel Rogers
Question: I have a problem with the new Windoes
Media Player 7 beta. I have a CD-ROM drive as well as a CD-RW drive in
my computer. When I try to rip tracks from one drive using WMP7, it
searches for the audio info on the other drive instead.... if I have an
audio CD in the other drive, I end up with a WMA containing a music clip
from the wrong CD. The Microsoft newsgroup offers no explanations or
fixes, but it seems I'm not the only person to encounter this problem.
Solution 1: Well, first of all why don't you try the most obvious thing and put it in the other CD drive. Also, depending on which CD drive you use to play your CDs with, you should set this up as default in the Multimedia properties in the Control Panel. Do also bear in mind that Windows Media Player is still in Beta at least for the public. - Simon Porter
Solution 2: I don't think
the problem is with WMP7 or with the OS. I had the same problem when I
setup a dual CD-ROM/CD-RW setup. In fact, it is a universal problem with
CD drives in general.
Submitted By: Joel Pan
Question: Clicking on "energy savings
feature of monitor", located in control panel,display, screen
saver, settings, will adjust the time before the monitor will be
shutdown. I works fine for a while: several hours, 1/2 day, etc, but
then the monitor will not go into the idle mode. Will stay on all the
time until turned off at night. However again adjusting the time before
shutdown will make it work just fine "for a while". The driver
has been reinstalled several times without appearing to make any
difference. Gateway has advised that the only two options are to
reformat the hard drive, or keep adjusting the time. Is it possible to
somehow get this to work properly? Would greatly appreciate your help,
Solution 1: First, run
Solution 2: I would say to check and see if there are any new device drivers for your video card or maybe a BIOS upgrade. Sounds to me like there's a chance the video card drivers or the bios might be conflicting with the ACPI/APM. - Stephen Funderburk
Solution 3: You do not mention the date or manufacturer of your Bios..I have enclosed a bios utility that with properly give you the date and proper string of your Bios..It may also be that your bios does not fully support ACPI, you can run the acpi checker i sent as well.... good luck hope this helps- Craig Catapano
The following files have been
scanned by McAfee ActiveShield from McAfee Clinc however we do guarantee
these are virus free and you download them at your own risk:
Submitted By: Alton Colby
Question: When is Windows ME going to be released????
Solution 1: It will hit the store shelves on September 14th in the United States. For more information about Windows Millennium Edition check out the official website here. - Dennis Gregory (ActiveWin)
Submitted By: Chris
Question: I have a Logitech marble mouse installed under Windows 2000 and at completely random times, it will freeze. The device manager shows no error when that happens (and there are no errors or warnings in Event viewer). I have the latest drivers from Logitech installed, on a Dell Latitude. I can disable and then reenable it, and it will be fine, until it freezes again. A reboot will also remedy the freeze. I look forward to some help -- nothing else has even offered an explanation.
Solution 1: Just by
having the latest driver does not guarantee that it will not have bugs
in it. I myself tend to just stick with the drivers with Windows 2000 as
they have been tested and certified by Microsoft. Try removing all the
software and drivers to do with the mouse and install the one included
with Windows 2000. Another thing to check is that your Logitech mouse
software is indeed designed for Windows 2000, if not un-install it.
Solution 2: Too bad you
didnt provide us what port is your mouse using.
Submitted By: Brian Meents
Question: I have a sound blaster live platinum and an elsa geforce that appear to be conflicting with each other whenever video and sound play simultaneously. No conflicts if I set the resolution on the graphics card to 640X480 at 16 color. Creative cant seem to figure out the problem and ELSA doesnt want to reply to my inquires.... ASUS P3C-S motherboard PIII 733. and yes I am actually using RDRAM.
Solution 1: You probably only have a low watt power supply say a 250 try getting a 300 or a 350 the ram you are using is that on the grapics card or th MB because intel recalled a large number of board i believe it was the I820 but cant be sure due to crash problems and other weird stuff - John Carnell
Solution 2: You might want to try switching the PCI slot for your SB Live Card. If you put it directly next to your AGP Card there would be a trouble. I've gone into the same trouble you have only mine is Matrox G400MAX and not the Elsa. Basically I guess it's got something to do with the IRQ. Check and see if the Live Card is using the same IRQ as the Elsa (I guess it should be the same) - Chairat Suvajanakorn
Submitted By: Unknown
Question: I have 2 identical ATA 66 hard drives with a 66 Promise controller. With W2K Professional is it possible to to have one drive mirror the other automatically. If so, do I need special hardware or software? If not, then where can I find information to instruct me how to set it up.
Solution 1: Yes, indeed. Right click My Computer and click Manage. Now click on disk management. Please do bear in mind that you will only be able to create a new mirrored partition if there is free un-partitioned space on both drives. The operating system cannot be placed in a mirrored partition without you using a hardware based RAID card that Promise also make. You would then need to connect the two drives to this and set via a jumper, for it to be a mirrored drive. This would then appear as one hard drive when you install Windows.- Simon Porter
Update: Open the Help File by clicking F1 for more information on this issue (in windows).
Solution 2: The 66 promise controller does not have built in raid support, but if you feel lucky and like soldering there is a way (the website escapes me) to enable raid capabilities on that particular controller.- Jason Rainwater
Submitted By: Shrop
Question: I'm having a problem with my emailer
when I want to send a web link via email and it "freezes". To
correct the problem I have to cont/alt/del and end the task to
Solution 1: ODD - what O/S are you using Windows 2000 pro does have some weird issues with Outlook 2000 pre SP1 but I've not heard of any problems like yours using Outlook express. Have you tried reinstalling it?? _ also you can try waiting till IE 5.5 is released and install that it may cure the problem!! - John Carnell
Solution 2: I assume you
are running Internet Explorer 5 with outlook express 5 running.
Solution 3: There is one
main question that needs to be found, when did this problem first show
Submitted By: Mike
Question: I ran the Win2000 defragger the other day, everything was fine. Got the "Defragmentation complete" message. Then I used the machine for a bit, so I know the files were still around. Then shut down for the night, only to power up the next day. When I powered up, the C: partition was gone. Booting with a Win98 boot disk and running fdisk showed me that there was some sort of partition on C:, but attempting to access that drive via the command prompt was invalid.
This was a clean Win2000 install, NTFS drive which had been running fine. Does anyone know what happened and/or how I can save my data? Any and all suggestions (desperately) appreciated. Thanks.
Solution 1: It is not
impossible to have this kind of disaster, however, is it the only
partition available in your computer? If it's an NTFS partition, try
repairing with the setup program, boot the computer with the Windows2000
CD ROM, and choose repair at the next screen, and follow the screen
instruction, and choose all repair, which the system will attempt to
recover the MBR of your NTFS partition if there's still no help, reboot
with the same disk, but instead of choosing repair, choose setup this
time, and choose repair install at the next screen, and follow the
screen instruction. I recommend you to create an ERD (Emergency Repair
Disk) for your system, and update by time to time.
Solution 2: II go with
Bill on this one i can't think of any other way round this problem or
Solution 3: I have had somewhat the same problem. The fix that worked on my WD 13.6 GB drive was to create 7.8 MB of unallocated space at the end of the drive. I did this using Partition Magic 5.01. It seems like if there isnt that unallocated space, the system wont boot.- Alex Samanta
Solution 4: Let me guess,
you woke up, started it and it stopped at ...C:\NTLDR missing?
Submitted By: Matt Weagle
Question: We will be
deploying Windows 2000 on all of the PCs throughout our organization
this coming Summer. We are trying to find out if there is any
Solution 1: I run a duel boot of win 98/win 2000. I have Office 97 SP2 installed, and after nearly 3 months of use i fail to see and compatibility problems The stability and and ease of use, make win 2000 an excellent choice. - Craig Catapano
Solution 2: Provided you have all of the SP's for Office 97 which ensure compatibility with W2k, there shouldn't be any problems at all.- Adam Sowalsky
Submitted By: Kap Peace
Question: I have a
virtually new pc, 500Mhz amd K6-2 with Rage Pro Turbo AGP * 2 graphics
from Time in Edinburgh, I am running at 800*600 16bit High Colour with a
17"Studio works Monitor 775N, and i find the writing and icons out
Solution 1: Ok Here are
some things to try:
Solution 2: I've checked out your monitor with a friend, and I found a "Moire" settings in the last item of the menu, try adjusting it, and see if it helps, 800x600 and 16bit settings for your monitor is a bit too low, try adjusting it for at least 1024x768 24 bit colors, this would allow the monitor to refresh as high as 85Hz. If another monitor still wont focus, it should be your graphic card problem, check your graphic card vendor's web site, and make sure you have the latest drivers available. - Bill Wiriawan
Solution 3: Everyone sets the display adapter correctly. Also see if the monitor profile is set up properly. - Mean Drake
Solution 4: Ok i hear
what everyone's been saying, i have never used colorific, but i know a
utility that is similar in nature that MAY help.
Submitted By: Tam
NOTE: Please note that ActiveWin nor the AskAW staff can take any responsibility for anything that may/may not occur when taking our advice. If you do anything that is included in our advice, you are doing so at your own risk.
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