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| Aol Connection problems |
| Forum: The Lobby |
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Read Only Forum Back to The Lobby All Forums |
Displaying Posts 1 through 17 of 17 |
This is an archived static copy of ActiveWin.com. |
| #1 By 73935 (172.143.41.167) at Friday, February 16, 2007 09:11:42 AM |
| Hi Can anyone help me!, when trying to set up a broadband connection to a netgear modem/router using the instal disc i got from AOL I get most of the way through the first section until the checking of the modem/router. I get the message there was a problem connecting to the router, I have changed the ethernet cable and disabled the port and and the adaptor, still no joy, when I use the cmd prompt I get media.....disconnected. I spoke with AOL tech support and the have said that the network adapter is broken and I need a new one, however when I test it it comes back fine! Any help would be gratefully received!! |
| #2 By 655 (165.125.144.17) at Friday, February 16, 2007 10:16:09 AM |
| First, who is your ISP? Can you connect to the internet through the router without AOL? i.e. through Internet Explorer or an e-mail client? If you can, then there is a setup problem related to AOL (which would not be surprising). i.e. it's not your router. ---------------------------------------------- Work is for people who don't know how to surf Gateway Performance 1800 - P4 1.8gz, 1gig RAM, nVidia 5200; SB Live Value; Windows XP Professional, Photoshop CS2, Nikon D200 and D100 |
| #3 By 73935 (172.143.41.167) at Friday, February 16, 2007 12:49:09 PM |
| Hi Thanks for your response, AOL is my ISP, I cannot connect to IE nor an e-mail client through the router, AOL isn't even installed on the laptop as this is done after all checks are complete via the disc. The router is working fine. I am trying to use it for wireless setup however I cannot do this is this is in the second stage of the disc setup! |
| #4 By 655 (165.125.144.17) at Friday, February 16, 2007 01:03:30 PM |
| Do you have another computer connected to the router? If so, does it work? Also, what type of connection do you have (i.e. DSL, Broadband...) ---------------------------------------------- Work is for people who don't know how to surf Gateway Performance 1800 - P4 1.8gz, 1gig RAM, nVidia 5200; SB Live Value; Windows XP Professional, Photoshop CS2, Nikon D200 and D100 |
| #5 By 73935 (172.141.87.93) at Thursday, February 22, 2007 04:13:28 AM |
| Hi again, sorry I haven't replied for so long, I've been working too hard!, I do not have another computer connected to the router, the package that AOL sent out was their silver package which contained the netgear dg834g router, this is the broadband connection, I am still having the same problems, if you can help that would be great as I am getting it in the neck from my mum as it's her computer and she's driving me mad! Thanks again |
| #6 By 655 (24.175.80.205) at Thursday, February 22, 2007 04:41:44 AM |
| First, try byp@ssing the router and connect your computer direct to the broadband. See if AOL works that way. Advise accordingly. ---------------------------------------------- Work is for people who don't know how to surf Gateway Performance 1800 - P4 1.8gz, 1gig RAM, nVidia 5200; SB Live Value; Windows Vista Business, Photoshop CS2, Nikon D200 and D100 |
| #7 By 73935 (172.141.87.93) at Thursday, February 22, 2007 05:59:31 AM |
| Thanks for getting back to me, can you tell me how to do this? AOL software isn't installed yet as this is done through the disc set up which is a stage I can't get to until the laptop talks to the router. |
| #8 By 655 (165.125.144.17) at Thursday, February 22, 2007 08:01:45 AM |
| Unplug your broadband modem from the router and plug it directly into your computer. Then try and install the software and see if that works. ---------------------------------------------- Work is for people who don't know how to surf Gateway Performance 1800 - P4 1.8gz, 1gig RAM, nVidia 5200; SB Live Value; Windows Vista Business, Photoshop CS2, Nikon D200 and D100 |
| #9 By 73935 (172.141.87.93) at Thursday, February 22, 2007 10:35:22 AM |
| Hi JM, thanks for getting back to me,I don't have a broadband modem plugged into the router, I have an ethernet cable plugged directly into port 1 on the modem/router from my laptop as directed by the instructions on the install disc. |
| #10 By 655 (165.125.144.17) at Thursday, February 22, 2007 11:00:23 AM |
| What does the modem/router connect to to GET to the internet? i.e. Do you have a cable or DSL account so that the modem/router can get data FROM the internet? [emote|:-|] ---------------------------------------------- Work is for people who don't know how to surf Gateway Performance 1800 - P4 1.8gz, 1gig RAM, nVidia 5200; SB Live Value; Windows Vista Business, Photoshop CS2, Nikon D200 and D100 |
| #11 By 73935 (172.141.87.93) at Thursday, February 22, 2007 11:24:53 AM |
| I connect the modem/router up to an ADSL filter that w@ssupplied by AOL, this plugs directly into the master phone socket. I have tried changing the filter, just incase it was that, this connects via the modem/router with a grey cable |
| #12 By 73935 (172.141.87.93) at Thursday, February 22, 2007 12:21:20 PM |
| Hi again, sorry, I misread your reply, I don't really know the difference between a cable and a DSL account. I am not very computer litterate as you may have figured!!, I have picked up a few things along the way butI need pretty much everything explained to me. |
| #13 By 655 (165.125.144.17) at Thursday, February 22, 2007 01:25:28 PM |
| Most people, at least here in the US, get access to the internet either through their phone company (example: Verizon) or through their TV cable provider (example: Time Warner). Don't know who/what is available in Scottland, but you need to have access set up. I'd suggest checking with your phone company first. ---------------------------------------------- Work is for people who don't know how to surf Gateway Performance 1800 - P4 1.8gz, 1gig RAM, nVidia 5200; SB Live Value; Windows Vista Business, Photoshop CS2, Nikon D200 and D100 |
| #14 By 73935 (172.207.61.104) at Friday, February 23, 2007 09:33:58 AM |
| Hi, Again thanks for replying, access is gained through British telecom, however they have definately enabled the line for AOL, this has been checked, the problem really is that I just can't get the laptop to talk to the router. |
| #15 By 74404 (217.155.206.77) at Friday, February 23, 2007 11:36:44 AM |
| Hi, I've been fixing AOL problems all week. But you are in luck as if you go to the Netgear site they have specific instructions for connecting to AOL[emote|:-)] The set up is completely different from "normnal" ISP's as you have to also set up a new AOL screen name. Part of the process requires you to add a new location (under Screen Name Options). Col. ---------------------------------------------- Krebbin |
| #16 By 74404 (217.155.206.77) at Friday, February 23, 2007 12:03:10 PM |
| http://kbserver.netgear.com/inquira/default.asp?ui_mode=answer&prior_transaction_id=929485&action_code=5&highlight_info=16778098,143,159&turl=http%3A%2F%2Fkbserver.netgear.com%2Fkb_web_files%2Fn101194.asp&answer_id=2286554#__highlight The above is the URL to the Netgear/AOL setup. You may have to copy and paste it into your browser. Regards, Krebbin. ---------------------------------------------- Krebbin |
| #17 By 655 (165.125.144.17) at Friday, February 23, 2007 12:13:59 PM |
| Krebbin Thanks for posting the info. ---------------------------------------------- Work is for people who don't know how to surf Gateway Performance 1800 - P4 1.8gz, 1gig RAM, nVidia 5200; SB Live Value; Windows Vista Business, Photoshop CS2, Nikon D200 and D100 |
