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Bug
Reports and Fixes
WAOL caused an invalid page fault in module kernel32.dll
Symptom:
Customer is receiving the following error: "WAOL
caused an invalid page fault in module kernel32.dll"
Issue:
This error is generated by a missing or corrupt .dll
file being called by AOL software.
Note: AOL has told customers that there is a fix on
our web site and have not read what the fix is actually for. They are
also NOT telling customers that if they are running OSR2, this fix is
NOT for them. The customers are not reading the kernel32 update
web page itself to find out this information. Most
customers do not realize that they are even running OSR2.
Resolution:
1. Remove all versions of AOL from the system, and
the folders that are associated with it.
2. Go to find files or folders and look for AOL*.*. Rename or
delete them.
3. Install just 1 version of AOL (i.e. NOT versions 3&4).
This will resolve the invalid page fault that they are receiving.
Return to the Bug Reports and Fixes index
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