David Bank's Breaking Windows offers a scathing inside look at the past few tumultuous years at the Microsoft Corporation. Bank, who covers the company for The Wall Street Journal, bases this well-written tale on interviews he has conducted with most major players (including Bill Gates), along with boxes of e-mails and other documents that "provided an unprecedented glimpse into strategic debates and internal decision-making processes of a company that had long restricted outside access to its insular corporate culture." Through them he shows how Microsoft, which always put software above everything--and in more recent years made Windows its number-one priority--has scrambled and squabbled as first the Internet and then the U.S. government forced major directional changes and significant internal reevaluations.