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Microsoft takes steps to prevent another WGA meltdown

Time: 02:17 EST/07:17 GMT | News Source: ComputerWorld | Posted By: Kenneth van Surksum

Three months after a major failure of Microsoft's anticounterfeit system fingered legitimate Windows XP and Vista users as pirates, a senior project manager has spelled out the steps his team has taken to prevent a repeat.

Alex Kochis, the senior project manager for Windows Genuine Advantage (WGA), used a company blog to outline new processes that have been put in place, including drills that test the WGA group's response to an outage like the one in late August.

"We've revamped the monitoring that is used to track what's happening within our server infrastructure so that we can identify potential problems faster, ideally before any customer gets impacted," Kochis said. "[And] since August, we have conducted more than a dozen 'fire-drills' designed to improve our ability to respond to issues affecting customers or that could impact the quality of the service."