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Why Windows 7’s CEIP bug shouldn’t have happened

Time: 23:38 EST/04:38 GMT | News Source: | Posted By: Kenneth van Surksum

Bryant Zadegan: When an application or operating system in beta crashes, it’s expected. Typical beta testers don’t throw a fit about failing beta applications; instead, they file bugs to the appropriate teams handling the parts of the program(s) which failed. This is standard procedure (at least with those used to Quality Assurance).

On the other hand, the systems which are not supposed to crash are the ones which are associated with bug reporting, user experience improvement, et cetera. So, when said utilities crash, what do you do?

Chris Holmes, a mutual friend of mine and Rafael, recently discovered (along with Rafael) the source of a round of interesting crashes in Windows 7 Beta 1. The bug itself is uninteresting and typical; besides crashing virtually anything running on top of a Windows service which calls the SQM client (a part of the CEIP), it’s nothing big. What interests me the most is that this bug is triggered when the Customer Experience Improvement Program is running.