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Product: Windows 7
Company: Microsoft
Website: http://www.microsoft.com
MSRP:
See Pricing  Purchase at Amazon.com
Review By: Andre Da Costa

with Byron Hinson, Robert Stein & Fernando Fhualpa contributing

Remote Assistance - Easy Connect

Table Of Contents (70 Pages)
1: Introduction & Executive Summary
2: Pricing, Editions & System
Requirements
3:
Installation, Setup & Upgrading
4: Initial Impressions
5: Daily Usage
6: Connectivity & Networking
7: Windows Internet Explorer 8
8: IE 8 - Developer, Compatibility & Security
9: Accessories (Search, Applets, etc.)

10: Windows Media Player 12 & Media Center
11: Enterprise & Security Improvements
12: Windows Virtual XP Mode
13: Device Stage & Printing
14: Remote Assistance - Easy Connect
15: Customizing Windows 7
16: Maintenance & Power Management
17: Gaming & Desktop Graphics Performance
18: USB Transfer Tests

19: Desktop & Personalization
20: Support Tools
21: System Restore & Recovery Options
22: Tablet PC & Windows Touch
23: Windows Update & Other Enhancements
24: Windows 7 Developer Support
25: Competition
26: Conclusion & Online Resources

Remote Access is a powerful feature that has been a part of the Windows platform for a very long time now. One time though, this was only a feature available only to businesses that provided such functionality for Desktop Support and employee access to resources at the office. With the release of Windows XP, Microsoft introduced two technologies, Remote Desktop and Remote Assistance. Remote Desktop focusing on business use and integration with Microsoft technologies such as Terminal Services for providing so-called dumb terminal access. To break it down further, a dumb terminal provides access to resources managed through a centralized server accessed through a client computer with a Display, keyboard and mouse, there is no need for a physical PC like you would have on your desk at home.

Remote Assistance which I will be taking a look at in this article is geared towards the home user, although it is still useful in business scenarios for help and support technicians. Remote Assistance allows you to do a number of things:

  • Ability to share your Windows 7 Desktop with another user

  • Ability to share control of computer peripherals: Mouse and Keyboard

  • Peer to Peer connection without a relay server, meaning, Remote Assistance works just as well with two computers over a LAN (Local Area Network) just as it would over the Internet (WAN).

Remote Assistance in Windows 7 introduces a new feature called 'Easy Connect' which simplifies the process of connecting to another PC remotely with only a password, no file needed. When a connection is established between both computers, contact files are exchanged which creates a trust relationship. This further simplifies future connections that are made without the need for a password. Remote Assistance makes the troubleshooting experience on the PC seamless, taking away the lengthy phone calls typical of years ago in which you tried to explain what your PC is going through using psychic abilities to solve a problem or make a simple diagnosis. With Windows 7, Remote Assistance is even easier to use and help others.

In version 7, the Windows Team is making Remote Desktop more multimedia aware with support for real-time multimedia applications, video playback and 3D games. With version 7, some of the rendering Task have been split between the Server and Client depending on the type of setup and environment you are using Remote Desktop in.

Server-side / host-side rendered:

  • WPF

  • Silverlight

  • Flash

  • DirectX (all versions)

  • Direct2D

Client-side rendered:

  • Remote GDI

  • Aero Glass experience

  • Windows Media Player content
     

  Device Stage & Printing Customizing Windows 7

 

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